Shipping policy

Order Processing
Orders ship within 1-2 business days, not including weekends or holidays. You will receive a confirmation email once your order ships.

Domestic Shipping
We ship to all 50 states, Washington DC, Puerto Rico, Guam, the US Virgin Islands, and other US territories. Delivery to the lower 48 typically takes 2-5 business days. Alaska, Hawaii, Puerto Rico and US territories may take longer. Expedited options are available at checkout for an added cost. Shipping cost is calculated at checkout by weight and destination.

PO Boxes, APO, FPO and DPO Addresses
We ship to PO Boxes and to military addresses via USPS. We love our service men and women. Thank you for your service. Please be patient, as transit times to APO, FPO and DPO addresses can take longer depending on your location.

International Shipping
We ship to a select list of international destinations, including Canada, the United Kingdom, Ireland, most of Western Europe, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. The full list of available countries appears at checkout. If your country is not listed, email us at info@canteenstrawkit.com and we will see what we can do.

International orders ship via DHL Express. Buyers are responsible for any VAT, customs duties, or import fees charged by their country. These are not included in your order total and are collected by the carrier or your local customs office at delivery. We have no control over these charges. If you are unsure, check with your country's customs office before ordering.

Tracking
A tracking number is emailed once your order ships. Allow up to 24 hours for tracking to update.

Lost or Damaged Packages
If your package arrives damaged, or if it has not arrived in a reasonable amount of time, contact us at info@canteenstrawkit.com. We handle these situations case by case and will work with you to make it right. Please reach out to us first so we can help you directly.

Wrong Item Ordered
If you order the wrong product, you are responsible for return shipping and the cost of shipping the correct replacement. Not sure which kit fits your canteen? Contact us before ordering at info@canteenstrawkit.com and we will confirm the right product for you. This avoids unnecessary return and exchange costs.